The globally active testing service provider TÜV Rheinland has launched its e-commerce platform www.tuv.shop for selecting chemical testing services and international product licensing, thus expanding its leading position in the digitization of ranges of services in the TIC (testing, inspection, certification) industry. “The development of our new e-commerce platform completes the digital customer experience. Once the customer obtains the full information on our services via our website www.tuv.com, the order process is then also digitized end-to-end. As a result, customer orders can be dealt with more efficiently, and orders can be processed more quickly,” says Dr. Thomas Barthel, Vice President and Chief Officer Marketing and Sales at TÜV Rheinland.
Pioneer in the Area of Digital Customer Experience
“With this platform, we are linking classic and digital marketing channels and create a seamless customer journey. Our customers benefit from this omnichannel strategy and the newly created online shop in various ways. As a result, orders can be commissioned digitally irrespective of location or time. This is why we are the pioneer in the TIC industry. We offer online ordering of testing services in Germany and are completely digitizing interaction with our customers,” Barthel continues to explain.
Numerous Benefits for Customers
All relevant information on the desired services can be found quickly and easily. Then, the services can be configured individually and ordered by simply clicking the mouse. Moreover, in the integrated customer account, users can keep track of the status of their order at a glance and retrieve test reports at any time. If you have additional questions about your order or would like further information, you can get in touch with experts at TÜV Rheinland, either via the contact form on the website or on the telephone via the service hotline.
The TÜV Rheinland e-commerce platform is being optimized continuously with regard to customer requirements, and the service portfolio in the shop is constantly being expanded.
Find further information at www.tuv.shop